Upken

Upken content policy

Version 1.0, in force from 27 October 2026.


The short version


1. What Upken publishes

Upken turns great non-fiction books into short illustrated ideas you read in order. For each book we publish:

Share pictures made in the app carry Upken's logo and the book's symbol, never the book's title, author or publisher. The app itself always credits the book.

Upken does not publish anything written by its users. There are no posts, comments, reviews or user-made ideas, and there never will be user-published ideas. Like counts are public numbers, but nobody can see who liked what. The only text people choose that others may see is their username: on an Aura card or rank card they share, and from a later version on the leaderboard. Usernames have rules: see our terms of use, section 3.


2. How we write

These rules protect authors, publishers and you. The founder checks every idea against them.


3. Pictures and covers


4. Accuracy and advice


5. How to report a problem

In the app:

A report about a whole book is sent by email.

By email: [email protected]. Please tell us:

What happens next: we read every report. If an idea is wrong, we correct it. If you send a credible report that content is unlawful (for example that it defames someone), we take it down within 24 hours while we look into it, with the same steps and times as a rights complaint (section 6). If content is seriously harmful in another way, we remove it while we look into it.

Questions about your personal data are handled under our privacy notice (upken.app/privacy), which has its own legal time limits.


6. Our 24-hour takedown promise

This promise covers two kinds of complaint:

Write to [email protected].

Please include:

What we do:

StepWhat happensWhen
1. LogWe record your complaint.The same day
2. AcknowledgeWe confirm we have it and that the content is under review.Within 2 working days
3. Take downUnless the complaint is clearly unfounded, we unpublish the content: it disappears from the feeds, the Today page, search and the book page, and shared links to it no longer open it; its narration is no longer served; and copies downloaded for offline reading or listening are removed from people's phones the next time the app connects.Within 24 hours of a credible complaint
4. InvestigateWe check our records for the content: its sources, our notes and how it was written. We take legal advice if needed.Within 14 days
5. Decide and replyWe tell you in writing what we decided: remove it for good (and fix anything similar), correct it (for example the credit or the wording) and put it back, put it back with an explanation if the complaint was unfounded, or offer to discuss a licence.After step 4

We never argue or threaten, and we keep a record of every complaint and our replies for 6 years.


7. Changes to this policy

We may update this policy as Upken grows, and will change the version and date at the top.


8. Contact

Mohamad Almasri, trading as Upken
[email protected]